Retail Unlocked Live:
Diagnose Retail Performance
Your sales are down. Do you know why?
A practical live session for Store Managers and senior retail leaders who are responsible for interpreting performance and deciding what needs attention next.
Learn a practical, repeatable way to investigate underperformance, test your first assumptions and identify where to focus before deciding what action to take.
When performance drops, it's easy to react to the most obvious explanation. But sales are the result, not the diagnosis.
This session is designed for Store Managers, Area Managers, Regional Managers, Heads of Retail and other retail leaders whose roles require them to interpret performance and decide what needs attention or action next.
Led by a Retail Performance Consultant with 20 years' retail experience across flagship, high-performing and multi-site retail environments, including Zara, Calvin Klein, Topshop, River Island and JD Sports.
Retail Unlocked Live: Diagnose Retail Performance
A practical 75 minute live session for Store Managers and senior retail leaders to investigate what is really driving performance and make better commercial decisions based on evidence rather than assumption.
Includes the Retail Performance Diagnostic Toolkit.
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DIAGNOSE BEFORE YOU ACT
What you'll learn
How to separate the performance result from the potential driver
How to challenge the first plausible explanation before deciding what to change
How to use evidence across Customer, Product, People and Operations to investigate performance
How to recognise when different factors may be contributing to the same result
How to decide what needs action, further investigation or a different hypothesis
A repeatable approach you can apply to your next trade meeting, performance review or store visit
PERFORMANCE & LEADERSHIP
This session is for you if
You are a Store Manager, Area Manager, Regional Manager, Head of Retail or senior retail leader
You're responsible for interpreting retail performance and deciding what needs attention next
You regularly review sales, conversion, customer product or operational performance
You want to move beyond explaining what happened and get better at investigating why
You want to make commercial decisions based on evidence rather than the first plausible explanation
RETAIL UNLOCKED LIVE
Not The Right Live Session For You?
Retail Unlocked Live Sessions are designed around different retail roles, responsibilities and challenges.
Diagnose Retail Performance is specifically for Store Managers and senior retail leaders, but other sessions are created for:
BUSINESS GROWTH
For retail founders, independent retailers and growing brands looking to strengthen how their retail business performs and grows.
CAREER & PROGRESSION
For retail professionals looking to progress, reposition themselves or strengthen their leadership and commercial capability.
PERFORMANCE & LEADERSHIP
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